Frequently Asked Questions
Everything you need to know about outfitting your pet in style.
How do I choose the correct size for my pet?
We provide a detailed sizing guide on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure the perfect fit for our high-fashion apparel.
What is your return policy for pet clothing?
We offer a 30-day return policy on all unworn items with original tags attached. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if your pet needs their outfit for a special occasion.
Are the materials used safe and comfortable for pets?
Absolutely. At Pet Store Direct, we prioritize comfort by using premium, non-toxic, and breathable fabrics such as organic cotton and soft-stretch knits that don't restrict movement.
Do you offer international shipping?
Yes, we ship our pet fashion collections worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How should I wash my pet's new outfit?
To maintain the quality of the fabric and prints, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each garment.